[. . . ] As an ENERGY STAR partner, Canon U. S. A. , Inc. , has determined that this product meets the ENERGY STAR guidelines for energy efficiency. All information regarding non-Canon products was compiled from publicly available information. PhotoRecord is a trademark of Canon Information System Research Australia. Macintosh, Mac and the Mac logo are registered trademarks of Apple Computer, Inc. , registered in the U. S. [. . . ] · "Cannot Install the Printer Driver" on page 38 Cannot Driver · "Print Quality is Poor or Contains Errors on page 39 Print Errors" · "Troubleshooting Printer Hardware on page 40 Troubleshooting Hardware" · "Paper Does Not Feed Properly on page 41 Paper Properly" · "Handling Error Messages on page 42 Handling Messages" · "An Error Message Appears on the Screen on page 43 An Screen" Note When error occurs The BJ Status Monitor opens and displays a message when an error occurs. The message may vary depending on your operating system. When using Windows Me or Windows 98, click the Guide tab and follow the on-screen instructions. 37 Troubleshooting Cannot Install the Printer Driver Problem Possible Cause Try This Follow the installation instructions from the Easy Setup Instructions packaged with your printer. Note If the installer was forced to terminated due to an error, Windows may be unstable. If the problem persists, refer to your Windows documentation for more information. Cannot Install the Installation Printer Driver procedure not followed correctly Other applications running in the background Installation does not start automatically when the CD-ROM is inserted into the drive Other open applications on your computer can interfere with the installation routine. Close all open software applications before reinstalling the printer driver. Refer to the Easy Setup Instructions for installing the printer driver. If printer driver installation did not start automatically when you inserted the CDROM into the CD-ROM drive: 1. For non-XP Windows, open the My Computer window, and then double-click the CD-ROM icon. Double-click the CD-ROM icon on your desktop to start installation. Installation CDROM not working properly Confirm that there are no problems with the Setup Software & User's Guide CDROM. If there is any problem with the CD-ROM, contact the Customer Care Center. CD-ROM Unable to proceed beyond the Printer Port screen Reinstall the printer driver 1. Caution The area around the print head can become extremely hot during extended print operation. Always avoid touching the print head and its peripheral components. Printing highresolution photographs and graphics Printer cable is too long There may be problems in your operating system Wait until the print job finishes. Use BJ Status Monitor in Windows or BJ Print Monitor in Macintosh for the deletion. See "Opening the Printer Properties dialog box directly from the Start menu" menu" Opening on page 20 2. Note In Windows Me or Windows 98 Click to select an undesired document and select Purge Print Documents in the Printer menu. 1. Click to select an undesired document and click The print job is deleted. Cannot Print to End of Job Incorrect page size selected . Verify that the page size setting matches the size of the paper loaded in the printer: - Check the Paper Size setting from within your application to ensure that it matches the size of the paper load. - Check the Page Setup tab in the Printer Properties dialog box (for Windows) or the Page Setup dialog box (for Macintosh) to ensure that it matches the size of the paper loaded. Not enough free space on hard disk Your operating system may be out of free disk space. Check the available space on your computer's hard disk. 40 Troubleshooting Paper Does Not Feed Properly Problem Paper Does Not Feed Properly Possible Cause Inappropriate paper type used Paper feed roller is dirty Try This Check to see if the paper you are printing on is too thick or curled. See "Print Media to Avoid on page 3 Avoid" Print Follow the steps described below to clean the paper feed rollers. Gently pull the jammed paper out of the sheet feeder slot or the paper output slot, whichever is easier. [. . . ] NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA, OR ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ) CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. [. . . ]